The Service Delivery Manager is primarily responsible for the successful delivery of Global Solution Services (GSS) engagements. This role serves as the primary contact to external customers and internal business groups during a service engagement.
The role is mostly focused on the delivery of services but can require involvement in Services Presales activities.
Key processes managed by the Service Delivery Manager will include:
Project management
Resource and expense management
Vendor / ...
Hitachi Data Systems - 4 months ago
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