• Responding to calls from internal & external clients
• Logging Incidents and Requests that come to the service desk via email, fax and phone within SLA
• Demonstrate consistent positive customer focus • Improve efficiencies - job throughput, resolution times, service improvements and process improvements. • Improve first-level skills • Drive documentation – retrospective and ongoing • Taking part responsibility for monthly reports to be accurate and on time. • Improve client communication - ...
Verizon Business - 30+ days ago
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